Many companies talk about their dedication to customer success. But at OneStream, delivering 100% customer success is our mission. It drives everything we do as a company – through engineering, training, implementation services, customer support, sales, marketing and other functions. And the results of our efforts come through in third-party surveys of our customers.
The most recent example of this is the “The Planning Survey 19”, conducted by Business Application Research Center (BARC), based in Wurzburg, Germany. The Planning Survey 19 is the world’s largest and most comprehensive survey of planning software users, with a total of 1,367 responses collected from November 2018 to February 2019. Altogether, 22 products are analyzed in detail.
The Planning Survey 19 examines user feedback on planning product selection and usage across 28 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, user experience, planning functionality and competitiveness.
OneStream Shines Again
After making its debut in The Planning Survey 18, OneStream had another strong showing in the 2019 survey with 30 Top Rankings and 8 Leading Positions across two peer groups – Financial Performance Management products and North American vendors. In addition, 96% of customers surveyed said they would recommend OneStream.
Among Financial Performance Management products, OneStream received Top Rankings in several key criteria including; Project success, Price-to-value, Recommendation, Vendor support, Customer satisfaction, Planning content, Performance satisfaction, and Ease of use.
“OneStream had a strong debut in The Planning Survey last year. With 30 top ranks and eight leading ranks across two different peer groups, OneStream XF again achieves an excellent set of results in this year’s Planning Survey. Convincing ratings in numerous important KPIs help to consolidate its position as a fast growing and effective CPM vendor. A strong majority of customers are very satisfied with the vendor and its financial consolidation and planning platform.” said Dr. Christian Fuchs, Head of Analytics and Data Management Practice, BARC.
One user surveyed by BARC said, “OneStream is the best CPM platform in the market, coupled with a lower cost than many of the longer established competitors, making OneStream not only the leader in the space from a technological standpoint but the best value for the money too.”
The results of The Planning Survey 19 are consistent with what we’ve seen in other user-driven research. The results demonstrate that OneStream customers are achieving success and getting a high degree of value from their investments – a testament to our commitment to delivering 100% customer success. To see the full details of OneStream’s results, download your personal copy of The Planning Survey here, and if your organization is ready to take the leap from spreadsheets and legacy planning and CPM products please contact us.