When evaluating corporate performance management (CPM) software, Finance and IT teams often consult several sources as they are developing their short list of vendors. These sources include the advice of trusted colleagues, auditors and consultants as well as IT industry analyst reports. And just as we all leverage customer reviews when evaluating the purchase of cars, appliances, electronic equipment and other household products, software peer review sites are also becoming a popular source of input on CPM software evaluations.
One of the most popular peer review sites in enterprise software is Gartner Peer Insights, which is a free peer review and ratings platform designed for enterprise software and services decision makers. According to Gartner, reviews go through a strict validation and moderation process in an effort to ensure they are authentic. In fact, since October 2015, more than 370,000 reviews across more than 360 markets have been posted to Gartner Peer Insights.
In the cloud FP&A solution market, Gartner Peer Insights has published 593 reviews and ratings in the 12-month period ending January 31, 2021. Read on to learn about the findings of the recently published Gartner Peer Insights Voice of the Customer report on cloud FP&A solutions.
The Power of Voice of the Customer
The “Voice of the Customer” is a document that reports and synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research, such as the Magic Quadrants and Critical Capabilities reports. These voluntary reviews reflected in the Voice of the Customer report can play a key role in your buying process, as they focus on direct peer experiences – with no analyst opinions skewing the reviews.
Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction. To qualify for the Customers’ Choice distinction, vendors must have a product that is listed in this market on Gartner Peer Insights, have their overall rating (out of 5 stars) above or equal to the mean rating for that market, and receive 50 or more eligible published customer reviews during the one-year submission period.
OneStream is Recognized as Customers’ Choice in Cloud FP&A Solutions
Based on reviews posted in the past 12 months, OneStream Software has been recognized as a March 2021 Gartner Peer Insights Customers’ Choice for Cloud FP&A Solutions! This follows on our recognition as a Leader in the Gartner Magic Quadrant for Cloud FP&A Solutions in 2020 and is the second time we have been recognized as Customers’ Choice for Cloud FP&A.
Based on 52 Gartner-verified customer reviews posted in the past 12 months, OneStream was rated 4.8 out of 5 – the highest score among all vendors who qualified for Customers’ Choice recognition and tied for the highest score across all vendors covered in the report.
In addition to the Voice of the Customer quadrant, the report also includes several charts highlighting the comparative scores for all the Cloud FP&A vendors who were reviewed on Gartner Peer Insights. If you read the report, you’ll see that OneStream received the highest rating in just about every category included in the report. This includes the following:
- Overall Rating – 4.8 out of 5
- Willingness to Recommend – 98%
- Product Capabilities – 4.9 out of 5
- Evaluating and Contracting – 4.8 out of 5
- Integration and Deployment – 4.6 out of 5
- Service and Support – 4.8 out of 5
Below is a summary of the overall rating and number of reviews for each of the vendors covered in the report.
Here are some of the headline comments and links to reviews OneStream has received in Gartner Peer Insights over the past 12 months:
- “One system, endless possibilities.”
- “A very configurable solution for all of your financial planning needs.”
- “Powerful platform supports organization-wide transparency.”
- “Digital agility putting business first.”
- “Finally, a solution built for Finance that can be managed by Finance.”
In a press release announcing this recognition, OneStream CEO Tom Shea commented, “We are proud to see that our customers, and the community that we have created, continue to experience the value of our platform, services and people – especially given the planning and analysis challenges brought by the global pandemic this past year. We believe this Gartner Peer Insights Customers’ Choice recognition validates our continued commitment to delivering 100% customer success and helping organizations navigate and adapt to the complexities of today’s global economy.”
Having now been recognized by Gartner as a Leader in the Magic Quadrant Report for Cloud FP&A Solutions, as well as being a 2-time Customers’ Choice in this category, should dispel the myth that OneStream is mainly a financial consolidation platform. Of course, that is still a key strength of the platform and OneStream has been recognized by Gartner as a Leader and Customers’ Choice in the Financial Close software market as well. But OneStream is an equally strong planning, budgeting, and forecasting platform and a high percentage of our customers use OneStream’s unified platform to support both processes.
To learn more, read the Voice of the Customer report and contact OneStream if you are looking for a unified platform that can help you conquer the complexities of financial close, consolidation, reporting, planning and analysis and enable your organization to lead at speed with confident decision-making.